FAQ

Frequently Asked Questions

Here you will find many of the FAQs that we are asked. We will add more over time as they come in

CAN I BUY FOR FRIENDS AND FAMILY?

If you are purchasing for friends and family, you remain legally responsible for the tickets.

Your friends or family must know that you have purchased the tickets from Kingdom Sports Group. Also, we recommend that you provide them with a copy of your invoice to have on them.  They may be questioned upon entry into the stadium.

You cannot sell to friends or family for more than what you have paid, this is strictly against the rules and regulations.

If you resell your tickets illegally, you run the risk that they can be used as a fraudulent activity, and you continue to remain legally responsible for these tickets.

If it is found that tickets are misused, sold on the black market, are in the hands of ticket touts, found being offered on the street, or sold online illegally you run the risk of every ticket we sold you being cancelled without any opportunity for a refund being issued to you under the breach of the rules and regulations.

CAN I RESELL MY TICKET?

No, you cannot resell your ticket. There is no platform or program for tickets issued to ATR's and sold internationally for you to be able to offer tickets for sale

I LIVE IN ANOTHER COUNTRY NOT LISTED ON YOUR WEBSITE. WHY CAN’T I BUY FROM YOU?

We are the Authorised Ticket Reseller (ATR) for 20 Nations on an exclusive basis:

Bangladesh, British Virgin Islands, Brunei Darussalam, Eswatini, Kiribati, Malaysia, Mauritius, Mozambique, Namibia, Nauru, Papua New Guinea, Rwanda, Sierra Leone, Singapore, Sri Lanka, Tanzania, Tonga, Uganda, Vanuatu, Zambia.

We are the Authorised Ticket Reseller (ATR) for 2 Nations on an approval basis:

Republic of Cyprus, Malta and all companies and residents in the EU and EEA , which includes Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Spain, Sweden, Iceland, Liechtenstein, Norway and Switzerland.

If your country is not listed, we are not permitted to sell to you.

If your country has not appointed an ATR, please visit the Birmingham 2022 website. 

PURCHASE ELIGIBILITY

WHAT PROOF OF RESIDENCY DO YOU NEED? HOW DO I SEND PROOF OF RESIDENCY?

We will need something that shows you are a resident of one of the territories where we are the Authorised Ticket Reseller (ATR). This includes a phone or utility bill with your name and address on it, a driver’s license with you address, a student ID card. We will ask for this information from you at a later date

ARE EVENT TICKETS REFUNDABLE

No, all tickets once purchased are non refundable and non cancellable unless it falls under Athlete Family and Friends program, or the Consumer Guarantee 75% program. It is your responsible to ensure you have travel insurance to cover you for any unforeseen circumstances.

WHAT HAPPENS IF I CAN NOT TRAVEL DUE TO COVID-19

It is important to ensure that you have necessary Travel insurance at all times to cover you for any unforeseen circumstances

HOW DO I GET A VISA?

Please contact your local British Embassy or British High Commission. We do not assist with any Visa applications unless you purchase a package that includes accommodation, and for these situations we will issue you an invitation letter if required. Ticket only purchasers please discuss your visa requirements with your accommodation provider. A failure to obtain a visa does not mean you can apply for a refund for your event tickets as they remain non cancellable and non refundable.

WHERE CAN I FIND KSG? WHERE ARE YOU LOCATED? DO YOU HAVE AN OFFICE IN MY COUNTRY?

Kingdom Sports Group is based in Sydney, Australia. We have been involved in 12 Summer, Winter and Youth Olympic Games, as well as Paralympic Games, Commonwealth Games, Asian Games and Rugby World Cup.

We do not have an office in any other nation.

You can also contact us via email:

info@kingdomsg.com

Our postal address is:
PO Box 262
Neutral Bay
NSW 2089
Australia

HOW CAN I CHECK THE FACE VALUE OF TICKETS?

You can locate the price list on our Downloads Page

ARE YOU OFFICIAL?

HOW DO I KNOW YOU ARE OFFICIAL?

Kingdom Sports Group is an official and exclusive agent for 22 nations for the Commonwealth Games. That means we are the only legal source for tickets and packages to residents and corporate clients for each of the nations we have been appointed::

You can visit the Birmingham 2022 website to ensure our appointment is confirmed, combined with the use of the Authorised Ticket Resellers logo

https://www.birmingham2022.com/the-games/tickets/international/

If anyone else tries to sell you tickets or packages from any of the above nations, they are not authorised to do so. The tickets could be fake or fraudulent and you will be denied entry into the stadiums. Please report all fraudulent activity to us, so we can protect you.

DELIVERY OF TICKETS

All tickets for Birmingham 2022 will be delivered via email PDF. Please ensure you keep us updated of your email account details. We can not send to another email address, only that of the account holder.

Keep in touch with us for the latest news & alerts .